M A L A K A GBP Reviews™
Autonomous, bilingual Google review response engine for WordPress powered by Gemini AI.

The plugin isolates 1, 2, and 3-star reviews by default into draft mode, preventing public posting until verified by staff.

• Escalation Handling: An instant email notification is delivered to the designated branch manager, containing the review text and a draft apology taking full operational ownership with direct executive contact details.
• Fraudulent Reviews: Flagging a review as suspected fake initiates a calm, standardized reply indicating no record of service matches the reviewer's profile, requesting transaction verification via invoice number.

The plugin runs on standard modern hosting environments running WordPress 6.0 or higher and PHP 8.0+.

• API Credentials: Requires a Google AI Studio API key for Gemini access and an approved Google Cloud project configured with Google My Business API OAuth 2.0 access.
• Edge Caching: All sync pings send no-cache headers to bypass Cloudflare, LiteSpeed, Nginx microcaching, and WP Rocket without custom exclusion rules.

Yes. The platform isolates permissions through a specialized WordPress capability.

• RBAC Definition: The custom permission malaka_gbp_manage is granted to administrators by default and can be assigned to Editor, Shop Manager, or bespoke staff roles via standard role-editing plugins.
• Operational Security: Staff can edit drafts, trigger one-click regeneration, and publish replies without gaining access to plugin settings, API keys, or core site configurations.

Rather than using basic translation layers, the plugin submits custom system prompts to Google Gemini tailored for Modern Greek commercial etiquette.

• Honorific Plural: Automatically deploys the respectful plural form ('πληθυντικός ευγενείας') expected in Cyprus and Greece service sectors.
• Name Normalization: Strips improper casing and transliterates names accurately based on linguistic mapping (e.g., 'MARIA' becomes 'Maria', 'Γιώργος' renders as 'Giorgos' in English and 'Γιώργο' in Greek vocative).