It means connecting an AI assistant to the places your business already talks to customers, such as website contact forms, email, WhatsApp and Google reviews. The AI reads each message, drafts a reply using your own information and tone, and either waits for you to approve it or answers simple questions on its own, depending on the rules you set.
Not unless you allow it. By default the AI only drafts, and a person reads, edits and sends every reply. You can let it answer safe, repetitive messages on its own, such as opening hours or 5-star review thank-yous. Complaints, refunds and anything sensitive always wait for you.
Our goal is replies that read about 90% like your best staff member wrote them: short sentences, natural wording, real details from the customer's message and none of the usual AI phrases. You review each draft before it is sent, so the final message is yours. When an assistant chats with customers live, it says it is an AI, as the EU AI Act requires.
Yes. We tune it on examples of your real emails and messages: how you greet people, how long your replies are, the phrases you use and how you sign off. Then it writes like you on a good day, a little more polished and always professional.
Diplomat Mode is for the messages you'd rather not write. Type what you honestly think, even if it's rude, and the AI turns it into a calm, professional reply that says the same thing. It keeps your decision and your boundaries, and removes only the tone that could cost you a customer or a bad review.
Greek, English, Russian and German as standard, plus most other major languages. The AI replies in the language the customer wrote in, and you can read a translation of every draft before you send it.
Only from what you give it: your website, price lists, booking terms, FAQs and past replies. It doesn't invent prices or policies. If it doesn't know the answer, it says so in the draft and flags the message for you.
Yes. We use business API plans where your messages are not used to train public AI models, we send only what is needed to draft a reply, and everything is handled under EU GDPR. SALTPIXEL Ltd acts as your data processor under a written data processing agreement.
Website contact forms (including Breakdance and WordPress forms), Gmail and Outlook, WhatsApp Business, Google Business Profile reviews, our Instant Quote AI and NauticFlow™ booking platforms, and most CRMs through their API. Tell us what you use, and we will confirm before you commit.
A single integration, such as contact-form replies or Google review replies, usually takes two to four weeks, including tuning the tone on your real messages. We start in draft-only mode, so nothing reaches a customer until you are happy with the replies.
It depends on how many channels you connect and how much tuning is needed. Our instant estimator gives you a price range in about two minutes. A senior person reviews every quote, and start-ups and small businesses are priced toward the lower end of the Cyprus market range.