Effective date: 3 November 2026 · Version: 3.2
These Terms of Service ("Terms") govern your use of the website www.malaka.cy and its sub-domains (the "Website") and the M A L A K A mobile and web applications (the "Apps").
1.1 Who we are. The Website and Apps are owned and operated by SALTPIXEL Ltd, a company registered in the Republic of Cyprus (registration no. HE 484960, registered office Demokratias 2, Andreas Kourt, Flat 304, 7060 Larnaca, VAT CY 60319712B), trading as M A L A K A ("SALTPIXEL", "we", "us").
1.2 Acceptance. By opening the Website, creating an account, downloading or using an App, requesting a quote, or clicking "I agree", you accept these Terms. If you do not accept them, do not use the Website or Apps. If you act for a company, you confirm that you have authority to bind it, and "you" means both you and that company.
1.3 What these Terms do not cover. Design, development, marketing, hosting and other paid projects are governed by our Terms of Business / Project Terms and the signed proposal for that project.
1.4 Related documents. These Terms incorporate our Privacy Policy and Cookie Policy. If documents conflict, this order applies, highest first:
|
Term |
Meaning |
|---|---|
|
Customer |
A person or business that requests a quote, buys a Service, or subscribes to or buys an App |
|
User |
Anyone who uses the Website or an App, including a Customer's staff |
|
Consumer |
A natural person acting for purposes outside their trade, business or profession |
|
Business User |
Any User who is not a Consumer |
|
Content |
Text, images, files, data, prompts and other material a User uploads, enters or generates |
|
AI Features |
Elena and any other feature that produces output with artificial intelligence |
|
Estimate |
Any price shown by the quote calculator or by Elena before a written quote is confirmed by our team |
3.1 Who may use them. The Website and Apps are intended for businesses, professionals and adults. You must be at least 18 to create an account, request a quote or buy anything.
3.2 Accurate information. You must give accurate, current and complete information, including your name, company and contact details, and keep it up to date. Quotes based on false or misleading information are void (section 4.3).
3.3 Account security. You are responsible for:
Tell us immediately at support@malaka.cy if you suspect unauthorised access.
3.4 Business accounts. If an App is provided to your organisation (for example a staff portal or DentaCare), your organisation's administrator controls user accounts and may remove your access at any time.
4.1 Elena is an AI. Elena and other AI Features are artificial intelligence systems, not people. AI output can be wrong, incomplete or out of date. You must check AI output before relying on it.
4.2 Estimates are not offers. Any Estimate shown by the calculator or by Elena, including a "preliminary" or "official" figure in the chat:
A contract is formed only when SALTPIXEL confirms a project in writing, or accepts it in the project portal, under the Terms of Business / Project Terms.
4.3 Errors. If an Estimate or quote contains an obvious error in price, scope or description, or is based on information you gave that turns out to be inaccurate, SALTPIXEL is not bound by it. We may correct it or withdraw it, and any deposit held will be released.
4.4 Deposits. Deposits are held and released exactly as described in section 6 of our Privacy Policy and in the Terms of Business / Project Terms. By paying a deposit you agree to those terms.
4.5 Website content. Case studies, results, speeds and figures on the Website describe past projects or targets. They are not a promise of the same result for you. Nothing on the Website is legal, tax or financial advice.
5.1 Licence. We grant you a personal (or, for business Apps, an organisation-wide), non-exclusive, non-transferable, revocable licence to install and use the App, for its intended purpose, on devices you own or control, while these Terms and any subscription remain in force. We license the App to you; we do not sell it.
5.2 Restrictions. You may not:
5.3 Free, paid and subscription Apps.
|
Model |
How it works |
|---|---|
|
Free |
Provided as is (section 12). We may add, change or remove features, or end the free version, at any time. |
|
One-time purchase |
Gives you the licence for the version purchased and its updates for as long as we publish them. It does not include new paid products or add-ons. |
|
Subscription |
Renews automatically at the end of each period at the price then shown, until you cancel. Cancel at least 24 hours before renewal in your App Store or Google Play account. Cancellation takes effect at the end of the current period. Unused periods are not refunded, except where the store's rules or the law require it. |
|
Free trial |
Converts to a paid subscription at the end of the trial unless you cancel before it ends. |
|
Business licence (staff portals, DentaCare) |
Price, users, term and support are set out in the order or contract with your organisation. |
5.4 Payments through the stores. In-app purchases and subscriptions are processed by Apple or Google under their terms. They handle billing and refunds; we do not.
5.5 Updates. We may release updates, which may be required to keep using the App. We may stop supporting older devices or operating-system versions.
5.6 Professional Apps. Apps such as DentaCare are record-keeping and administration tools. They are not medical devices and give no medical, clinical or diagnostic advice. Every clinical decision remains the sole responsibility of the licensed practitioner. Where a Business User uses an App to process personal data of its patients, clients or staff, the Customer acts as the data controller and is solely responsible for establishing a lawful basis (including under Articles 6 and 9 GDPR) and providing transparency notices; where SALTPIXEL hosts or processes that data on the Customer's behalf, it acts as data processor under the applicable Data Processing Agreement (Article 28 GDPR).
5.7 Your backups. You must keep your own regular exports or backups of business-critical data, records and generated content. See section 13 of our Privacy Policy.
You must not use the Website, Apps or AI Features to:
We may investigate suspected breaches, preserve evidence, report unlawful activity to the authorities, and act under section 11.
7.1 You own your Content. You keep ownership of the Content you upload or enter. You give SALTPIXEL a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display it only to provide the Website, Apps and Services to you, to secure them, and to comply with law. We do not use your Content to train AI models.
7.2 Your warranties. You confirm that you have all rights, licences and consents needed for your Content. You also confirm that our processing of it as these Terms describe will not infringe anyone's rights or break any law.
7.3 AI output. Subject to section 7.2 and to the AI provider's terms, you may use the output generated for you by AI Features. Output may not be unique, and similar output may be generated for others. You are responsible for reviewing output before you use, publish or send it, including checking facts, legal compliance and third-party rights.
7.4 Content moderation and reporting (Digital Services Act). Anyone may report Content on our Website or Apps that they consider illegal or in breach of these Terms by emailing our designated Digital Services Act single point of contact (for both users and public authorities) at legal@malaka.cy (languages of communication: English and Greek) with a clear explanation and the exact location of the Content. We review reports manually (assisted by automated security filters for malware and spam) in a timely, diligent and objective manner. If we remove or restrict access to your Content or suspend your account, we will give you a clear statement of reasons (unless prohibited by law or a public authority) and inform you of your right to contest the decision by contacting legal@malaka.cy, via an out-of-court dispute settlement body, or before the competent courts.
8.1 Ours. SALTPIXEL or its licensors own all rights in the Website, the Apps and everything in them, other than your Content. This includes software, source code, designs, layouts, texts, graphics, the Elena persona, prompts, pricing logic, the M A L A K A name and logo, and other trade marks. These Terms give you no rights in them except the limited licence in section 5.1.
8.2 Feedback. If you send us ideas or suggestions, we may use them freely and without payment.
8.3 Project deliverables. Ownership of websites, apps and other work we create for you in a paid project is governed by the Terms of Business / Project Terms, not by this section.
The Website and Apps may link to, embed or rely on services we do not control. Examples include Google, Apple, Vimeo, Stripe, Cloudflare, WhatsApp and maps. Their own terms and privacy policies apply. SALTPIXEL is not responsible for their content, availability or acts. A link is not an endorsement.
10.1 Availability. We aim to keep the Website and Apps available, but we do not promise uninterrupted or error-free operation unless a signed contract includes a service level. We may suspend access for maintenance, security or reasons beyond our control.
10.2 Changes to the service. Beyond updates needed to keep an App in conformity, we may modify features, AI models or Apps for valid reasons—such as adapting to new technologies, legal or regulatory requirements, security improvements, or changes in user numbers—at no extra cost for your current subscription period. If a modification negatively impacts your access to or use of a paid App in more than a minor way, we will notify you in advance on a durable medium (such as email). If you are a Consumer, you may terminate the contract free of charge within 30 days of receiving our notice or of the modification taking effect (whichever is later), and receive a proportionate refund for any unused prepaid period.
10.3 Changes to these Terms. We may update these Terms to reflect changes in our services, legal or regulatory obligations, or security requirements. The effective date at the top shows the current version. For material changes we notify you through the Website, the App or by email at least 14 days before they apply, except where an immediate change is required by law or for security. If you are a Business User and keep using the Website or Apps after a change takes effect, you accept it. If you are a Consumer and object to a material change, you may terminate your account or subscription free of charge before the change applies (or within 30 days if it negatively affects a paid digital service).
11.1 Freedom to contract. SALTPIXEL may, at its sole discretion and without giving reasons, refuse any enquiry, quote request, account, order, subscription or business relationship with any current, potential or future User or Customer. This is subject only to Cyprus and EU anti-discrimination law.
11.2 Suspension or termination. We may suspend or end your access to the Website, any App or any account:
11.3 You may stop at any time. Delete your account (Privacy Policy section 7.6) and cancel your subscription in the store.
11.4 After termination. Your licence ends. We handle your data as our Privacy Policy states. Sections 7.3, 8, 12 to 16 and any accrued payment obligations survive termination.
To the fullest extent the law allows, the Website, free Apps, AI Features and Estimates are provided "as is" and "as available". We exclude all warranties not expressly stated in these Terms, including implied warranties of fitness for a particular purpose and of accuracy of AI output. This does not affect the statutory guarantees a Consumer has for digital content and digital services under Directive (EU) 2019/770 and Cyprus Law 155(I)/2021.
13.1 Never excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, under GDPR Article 82, or for any other liability that cannot lawfully be excluded.
13.2 Business Users. Subject to 13.1, SALTPIXEL is not liable to Business Users for:
SALTPIXEL's total liability to a Business User in any 12-month period is limited to the greater of (a) the amounts you paid us for the App or service concerned in that period and (b) €100.
13.3 Consumers. If you are a Consumer, we are responsible for foreseeable loss caused by our breach of these Terms or our negligence. We are not responsible for loss that was not foreseeable, or for business losses.
Business Users will indemnify SALTPIXEL, its directors, staff and contractors against claims, fines, losses and reasonable legal costs arising from:
Nothing in these Terms affects the mandatory rights of Consumers under Cyprus and EU law. These include rights under the Consumer Rights Law (Law 133(I)/2013), the Unfair Contract Terms Law (Law 93(I)/1996) and the rules on conformity of digital content and digital services (Directive (EU) 2019/770, transposed by Cyprus Law 155(I)/2021).
Right of withdrawal. For paid digital content or digital services bought directly from us, Consumers have a 14-day right of withdrawal without giving any reason. To exercise it, contact us (for example at legal@malaka.cy) with a clear statement before the 14-day period expires (you may also use the statutory model withdrawal form under Law 133(I)/2013, though it is not obligatory). For digital content not supplied on a tangible medium, you lose your right of withdrawal once performance begins only if, during checkout, you gave your prior express consent for supply to begin during the withdrawal period, acknowledged that you would thereby lose your right of withdrawal, and we provided confirmation of this on a durable medium (such as by email). For digital services (such as subscriptions), if you ask for the service to begin during the 14-day withdrawal period and then exercise your right of withdrawal, you must pay us an amount proportionate to what has been provided until you told us of your withdrawal. For purchases through Apple or Google, their checkout and refund rules apply.
16.1 Law. These Terms, and any dispute or non-contractual obligation arising from them, are governed by the laws of the Republic of Cyprus. If you are a Consumer habitually resident in the EU, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence.
16.2 Talk to us first. If you have a complaint or dispute, please contact legal@malaka.cy so we can try to resolve it quickly. For Business Users, both parties must try in good faith to settle the dispute within 30 days before starting court proceedings, and agree to consider mediation under the Cyprus Mediation Law (Law 159(I)/2012).
16.3 Courts. For Business Users, the courts of Larnaca, Cyprus have exclusive jurisdiction. Consumers living in the EU may bring proceedings either in the courts of Cyprus or in the courts of the EU Member State where they are domiciled, and we may bring proceedings against a Consumer only in the Member State where they are domiciled. Consumers may also submit complaints to the Cyprus Consumer Protection Service or an approved Alternative Dispute Resolution (ADR) body under Cyprus Law 85(I)/2017.
SALTPIXEL Ltd, trading as M A L A K A · Demokratias 2, Andreas Kourt, Flat 304, 7060 Larnaca, Cyprus · Reg. no. HE 484960 · VAT CY 60319712B · Legal & general: legal@malaka.cy · Privacy: privacy@malaka.cy / omar@emarketing.cy · +357 968 57 953 · www.malaka.cy